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Beena Kalaiya's avatar

This is a thorough piece and the agency hypocrisy argument is real and documented. But it misses the client perspective entirely, so here it is, from direct experience.

TTD charged fees without notifying us or getting approval from our media buyers. Not a billing dispute discovered in an audit. Real-time, active charges for tools we hadn’t authorized, added on top of contracted fees. When I raised this directly with their team, multiple calls, senior level but

their response was unambiguous: this is how the platform works and we won’t change it. The effective fee rate ran 10-15% above what we had contracted.

We stopped working with them within weeks.

The agencies being non-transparent doesn’t make TTD transparent. What Publicis named in their audit, some of us experienced directly and decided not to wait for an audit to resolve it. The honest broker framing doesn’t survive contact with that conversation.

Jack Myers's avatar

Amazing deep dive. Thorough.

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